This is an infographic we created for Orange. It might be a little text heavy for some, but we like it.  Unified communications is going to be a key tech theme in 2012 as both execs and consumers struggle to cope the weight of communications noise, exacerbated by a plethora of social media feeds. More on that in my next post, from Le Web 11 in Paris.

Feel free to share,  but please link to the original at: http://blogs.orange-business.com/unified-communications/2011/12/infographic-unified-communications-collaboration-in-the-workplace.html. It’s a great blog, you should follow it.

If you would like Futurity to help you create an infographic, drop us a line.

At Futurity we frequently write case studies, for clients including SITA, which provides technology for the air transport industry – encompassing airports, airlines and associated services. Below is an extract of a case study we worked on with the local marketing team based in Latin America to cover SITA’s work in Mexico. The case study involved speaking to people in multiple languages in multiple countries, including Brazil, Mexico and Switzerland – both from the airports and SITA. 

With technology solutions ranging from automated check-in to resource management, SITA works with airports across Mexico to help them compete for airline traffic, maximize efficiencies and improve customer service.

Mexico is the 11th most populous country in the world with an airport infrastructure to match. There are 35 major airports across the country and Mexico is a significant player in the international air transport industry (ATI). The country’s Mexico City airport is the largest in Latin America and moves in excess of 24 million passengers every year.

SITA has played an important role in helping airports across Mexico attract airlines and make their operations more efficient, with solutions ranging from CUTE (Common Use Terminal Equipment) and CUSS (Common Use Self Service) shared check-in infrastructure to airport management solutions (AMS) to optimize airport resources and operations.

SITA has been working with Mexico’s airports since 1993 and has successfully executed a number of high-profile projects in significant tourist destinations such as Cancun and Puerto Vallarta, and business travel locations such as Guadalajara and Mexico City.

Solutions deployed include an airport operational database (AODB) to automatically track movements for more accurate billing and reporting, a resource management system (RMS) to optimize the allocation of expensive airport resources, flight information display systems (FIDS) to improve customer service, and common-use check-in systems (ie, CUTE) to speed up passenger and baggage processing.

The success seen by SITA in Mexico has been driven by its proven results and presence on the ground, as Norbert Steiger, Sales VP, Latin America & Caribbean, SITA explains:

“We have a good track record in important locations such as Cancun, offer a good level of service, have dedicated people and proven capabilities,” said Steiger.

“Delivery of our services is handled by SITA Global Services, which is evolving into a unified services team with a global helpdesk. We also have people on the ground to help with project implementation, such as technicians in all the large airports.”

Industry picking up

After a challenging couple of years in the wake of the influenza epidemic and economic downturn, the Mexican ATI is picking up again, according to the latest figures. Over 24 million passengers travelled in Mexico domestically in 2010 and the country also had 22.4 million international visitors in the same year, served by both international and national carriers.

Read the case study in full at: http://www.sita.aero/content/mexico-airports

Some people go to great lengths to get away from it all, including climbing Everest. But now Swedish operator TeliaSonera and local player Ncell in Nepal have built a 3G base station at 5200 metres – well within altitude sickness territory. The goal is to serve climbers and residents of the Khumbu valley.

Here’s a vid of a climber talking about how useful 3G will be, compared to broadband satellite.

This does raise some issues though – with such thin atmosphere, will the signals travel for billions of miles? How do you get a steady power supply at that height? Will the snow impact performance? Will data roaming costs be sky high (ho ho), and most importantly, will excessive use of Foursquare and iPhone videoblogging from basecamp bring the network to a standstill? Answers please….

Britain lies in a lowly 20^th place in the European rankings of fibre to the home (FTTH), according to French analyst firm Idate and the Fibre to the Home Council Europe. And the picture is not improving – during 1H 2010, the UK ranked 26^th out of 36 countries for net additions to FTTH/FTTB, one place behind Andorra. Despite BT’s widespread publicity for its 21CN broadband transformation, it seems that Britain is still in a broadband backwater.

In Europe, Russia and France are the distinct market leaders in volume terms, with Lithuania forging ahead with 21% penetration.  In fact, it is the new member states (and Russia) who are making the quickest transformation, in part because of the poor standard of their copper networks which has not allowed DSL-based broadband to prosper as much as it has in Western Europe.

In absolute terms, the 36 EU countries have 3.2 million FTTH/FTTB subscribers, plus another 1.3 million in Russia, this is despite something like 25 million homes passed. (i.e the conversion rate from homes with fibre access to customers signing up is pretty feeble).

Europe does indeed appear to be in the slow lane when compared to 8.6 million FTTH subscribers in US and 43 million in Asia. However the conversion rate in Europe has improved. The homes passed increased by 6% in 1H 2010, but the subscriptions have improved by 51%.

Europe’s FTTH leader Lithuania is 5th in global ranking of penetration but pales in comparison to the 55% penetration in South Korea. Europe’s largest markets are doing very poorly in penetration terms. Italy and France are low, while Germany, UK and Spain don’t event make the Idate ranking.

BT has recently committed £2.5bn to fibre rollout, but compare this to the Australian government which is investing €30bn in its National Broadband Network. This equates to €1,428 per person.

What characterizes the deployment of FTTH in Europe so far is the number of players – Idate estimates that there are 260 FTTH projects, many of these driven by municipalities and utilities rather than incumbent telcos. Why? Incumbents have been resistant to investing heavily in national projects when faced with the threat of unbundling. But there is certainly an argument to suggest that widespread fibre deployment needs as many service providers as possible to share the load.

Why do we need more fibre in our broadband diet?

According to proponents, DSL and cable cannot deliver the speeds for game-changing broadband. Remote health care, intelligent power grid, high security network systems, personal TV, cloud apps are much more capable with pipes delivering 50mbps-1Gbps – and with this kind of bandwidth, we will be encouraged to work from home more. The FTTC Europe estimates that for 1 million fibre customers, you could save 1 million tones of CO2e emissions.

According to Ovum analyst Charlie Davies, there are demonstrable economic and cultural benefits to fibre broadband, as can be seen in this presentation: http://www.slideshare.net/ceobroadband/ftth-conference-2009-ovum-fibre-socio-economic-benefits, particularly in rural areas where it is costly to provide education, healthcare and public services.

So why can we not achieve this utilizing the copper pair in the last mile? Firstly there is the long-standing distance problem: signals degrade rapidly over copper.

Even in urban locations, copper cannot deliver the synchronous speeds necessary to facilitate a broadband economy. According to Chris Holden, president of the FTTH Council Europe, we will soon be demanding the same upload speeds as downloads. As more people want to upload HD video (such as blogs shot on Flips and Zi8s) or use HD videoconferencing from home, the need for faster upload speeds will be apparent.

This may be an issue for a minority of users at present, but it will impact the rest of us somewhere down the line. If a new consumer gadget delivers the capability to do something, but the network cannot facilitate it, we love the gadget (e.g. iphone) and vilify the network (eg. AT&T)

I’m not sure I am 100% behind this sentiment, and I believe there is life left in copper, as Nokia Siemens Networks has demonstrated by pushing VDSL to 825Mbps with phantom circuits.

But investment in broadband infrastructure – whether pure fibre or a fibre/copper/mobile mix – is high on Europe’s political agenda. The EU2020 strategy document proposes that government targets 100% of households with access to 30Mbps broadband by 2020, and 50% of which should have access to 100Mbps synchronous speeds.

Cloud computing aims to bring new flexibility to enterprise IT: the idea of virtualizing computing resources removing them from physical hardware opens up many possibilities, not just in terms of cost cutting, but also in security and availability.

Security, availability, and integrity are all essential for enterprise IT and cloud computing promises to help businesses have access to data and applications at all times. Instead of thinking about business continuity in terms of disaster recovery, where the focus in on how quickly enterprises can restore operations, cloud computing could make the traditional concept of backups and recovery obsolete. Instead, the idea of totally-resilient operations becomes much more feasible, in which cloud-based resources are constantly replicated between sites to protect applications and data in the event of a physical incident.

“We used to focus on internal data centre redundancy. Now we’re seeing it as remote redundancy. So this idea of instantaneous remote backup is gaining traction,” explains Al Berman, executive director at DRI International, which trains professionals in business continuity. “I just came back from a meeting at the White House, and all they wanted to talk about was cloud computing and why no-one was talking about it. I said, ‘in the private sector, we’re not talking about it – we’re just doing it’.”

Mitigating risks

However, while enterprises embrace cloud computing’s ability to protect business operations, they should not enter into cloud computing relationships without first assessing and mitigating risks. Enterprises need to assess the security issues associated with virtualizing one’s data so that it becomes independent of a physical computing platform. Where is the data is to be kept? Who will have access to it? What access controls are in place to prevent the wrong people seeing it? And what technical measures are in place to prevent it being misappropriated?

“Cloud computing can be risky, which is why we are seeing the emergence of trusted intermediaries,” explains Alexandre Rigaldo, cloud computing program director at Orange Business Services. He identifies several broad risks that customers should consider when engaging in cloud computing relationships. “We are talking about a shared infrastructure, so that we have data from different people shared on the same physical machines. Also, you don’t know where your data is located, and this can be an issue in specific sectors.”

This emphasis on location stretches beyond where the data is stored into the area of accreditation. Certifications used by cloud computing providers may differ between one region and another, and what is acceptable from a regulatory perspective in one region may not be acceptable in another, he warns.

Finally, the data may be at risk if the communication mechanisms used to get it into the cloud and out again are not secure. Using the public Internet to communicate that data without encrypting it, for example, could incur regulatory risk.

“To mitigate this risk is not rocket science. The goal is to apply some basic IT security principles, and not believe in Santa Claus,” Rigaldo says. “Cloud computing doesn’t solve all of your issues. You have to be as careful when you buy cloud computing services as with traditional IT.”

One crucial step is to look at the life cycle of your information, says Rigaldo. Defining the sensitivity of specific types of data, based on the business processes that it serves, and the legal liability that it incurs, is vital when it comes to understanding how to deal with it.

Different approaches to the cloud

How an enterprise tackles these tasks will depend partly on the type of cloud computing model it is employing. Cloud computing models can be split in different ways. For example, platform as a service differs from software as a service, which is in turn a separate proposition to infrastructure as a service. All of these carry different risks in varying proportions.

It is also possible to slice the model along organizational lines. Some may prefer private clouds, where individual companies host their own data, while others may prefer a publicly available cloud service in which everything is hosted by a third party and runs from a shared platform. Alternatively, it’s possible to combine the two with a hybrid model that allows enterprises to retain some control, while still taking advantage of the economies of scale of the shared platform. All of these choices will have a bearing on the risk analysis process.

With such a bewildering array of options, how can an enterprise begin to make sense of it all?

Different organizations have published their approaches to securing cloud computing. The European Network and Information Security Agency (ENISA) recently published an information assurance framework as part of a broader report entitled “Cloud Computing: benefits, risks, and recommendations for information Security”. This framework is designed to help customers understand which questions to ask potential cloud suppliers.

The Cloud Security Alliance (CSA) also published its “Security Guidance For Critical Areas of Focus in Cloud Computing” in December, which discusses different cloud architectures and assesses how each of them can be best managed in the context of information lifecycle management, data portability, and application security. Governance featured heavily in the document, which laid out each party’s roles and responsibilities in areas such as lawfulness of content and incident response.

As enterprise IT moves firmly in the direction of a more virtualized world, in which logical resources are shunted between sites for maximum efficiency, guidelines such as these will be vital for enterprises looking to tackle the process of due diligence with service providers, or attempting to automate cloud processes within their own, private networks. In spite of the name, cloud computing should be about transparency and enterprises need to stress accountability and openness in all of their service relationships.

This article first appeared in the email newsletter we help produce for Orange Business Services called Enterprise Briefing: http://www.orange-business.com/en/mnc2/footer/news/enterprise_briefing/feb2010/technology.jsp

Little nugget I stumbled upon: 90% of the world’s population is now covered with a mobile network. And the airwaves are being sopped up – back in February, a report stated that two-thirds of the world’s population were mobile subscribers.

So that leaves roughly one-third of the world (about 2.2 billion) without a mobile phone. Two thirds of the unconnected live within a mobile network coverage – so they could be a long tail for the mobile communications industry?

It’s hardly likely. According to the World Bank, 1.3 billion people lived on under $1.25 a day in 2005. We’ve had global economic growth since then…and massive economic meltdown so the likelihood is that billions are still too poor to download a $1 iphone app, let alone purchase a $30 handset. Countless more people live within the next band of under $2 a day.

Whether super poor, that probably lack adequate nutrition, sanitation, healthcare and property, will ever be an attractive market to service providers, remains to be seen. But one thing is for sure: those that do get access to mobile communications have a much better chance of improving their health and wealth than those without, as this recent Ericsson research of the impact of mobile communications in the Millennium Villages illustrates.

The world’s leaders met in New York at the Millennium Goals Summit this week to discuss poverty reduction. Top of the agenda was the role that broadband (fixed or mobile) plays.  The Broadband Commission report posits a universal access programme with advice for how governments can implement it. As always with these things,  the public sector must create the demand first and then the private sector will come up with supply. In my view, governments do not have deep enough pockets to be able to fund this through to critical mass – but what they can do is focus on deregulation and licensing.

The cost of new fixed and mobile telecoms infrastructured is amortised over many years, which means service providers need a stable regulatory environment. They need to know which technology they can invest in, what competition they will face, the tax regime and that licenses cannot be revoked by warring political parties. Getting the balance right is extremely tough and way beyond my ken. If you want to dig a little deeper into it, try Impact of taxation on the development of mobile broadband by Telecom Advisory Services for the GSMA.

And even if the networks get built, and services rolled out, will the poor be able to afford them? According to current broadband costs, its likely that the poorest will be punished most, as my colleague Ant highlighted in a recent post on the disparity in broadband subscription costs in poor and wealthy countries. So prices will need to be regulated….just not too much.

Related articles by Zemanta

• Half of the World Population should Have Broadband Access by 2015: UN (taragana.com)
• ITU calls on governments to drive broadband (v3.co.uk)
• The Value of Information and Communications Technologies in Meeting the UN Millennium Development Goals (prweb.com)
• Internet users in BRICI countries set to double by 2015 (nextbigfuture.com)

Google made a move recently that redefines the company as a provider of voice telephony services. It enabled users of its Gmail online email service to call telephones directly from within their email inbox.

Gmail already featured PC-to-PC calling thanks to the integration of voice and video chat into the service, but this is the first time that the service has integrated calls to telephone numbers. Moreover, it has even made calls anywhere within the US and Canada free for at least the rest of the year, and calls to other countries are available to users at low rates.

This is more of a significant breakthrough than people may have at first realised. There have been various types of player in the world of IP telephony. Vendors of traditional PBX equipment have worked hard to integrate their old legacy devices with new, IP-based telephony equipment. Other companies, which come from an open computing background, have produced their own IP-based telephony ecosystems from the ground up, usually incorporating unified messaging elements that enable them to serve a whole range of customer communications needs. These companies are finding it relatively easy to expand their services into online video communication, as well.

But the Googles and the Skypes (which now has tens of millions of downloads on smartphones) represent yet another generation of IP telephony players, that could radically change the business communications landscape. These players require no hardware, aside from the PC or smartphone that a person is using, an Internet connection, and – optionally – a good audio headset. Google has such command over its users’ information, and publicly accessible data in general, that it can create exciting new communications experiences. Being able to call a business contact directly from email can make business users incredibly productive, encouraging them to get tasks done quickly and efficiently as soon as they arise.

It is easy to see how this telephony capability could be integrated into other services, such as Google Maps and even Google Docs, for example. As soon as this makes it into the mobile space, and users find themselves able to call email contact directly from their phone via 3G data, a whole new world will open up.

We are shifting from an environment in which hardware-centric vendors embrace IP telephony, to one in which software and online services vendors lead the charge, with hardware as little more than an afterthought. No wonder, then, that users placed more than 1 million calls from their Gmail screens in the first 24 hours of launch.

How soon this works its way up from a consumer-focused solution to something more appropriate for business users remains to be seen, but Google has committed to roll this out to Google Apps users soon, many of whom are small business users. Could this be the start of something significant for the enterprise, as larger companies begin to embrace cloud-based services?

In a weird echo from Friday’s post, Point-Topic has confirmed that there are now half a billion fixed broadband lines worldwide. Not that this is any surprise – this landmark has been expected for some time now, and in any case, the exact figure that Point-Topic has from the end of June 2010 is 498 million. It extrapolates that with 1 million new lines a week, this point will have been hit in the third week of July.

What is noteworthy though is the speed that these lines have been added. At the end of the last century, there were only 1.3 million broadband lines around. Most of these were in North America and much of the rest of the world had to make do with modems and ISDN if they were lucky. Remind yourselves of the joys of modem technology with this little trip down memory lane!

Just over 10 years later, the total figure is now north of 500 million. The market spark was really provided by the commercialisation of DSL technology which helped operators use their existing infrastructure – even if many appeared reluctant at the time! China is now the biggest market for broadband and fiber is also starting to make some serious inroads. In fact here at Futurity Towers we have recently had fibre installed and are pretty impressed so far.

So to go back to Friday’s post. To get the next half-a-billion subscribers, we are really going to see prices reduced in emerging markets, so that they can also enjoy the undoubted benefits that broadband brings.

Although shocking, it’s not surprising that a recent study from Ovum has shown that broadband costs in emerging markets remain punishingly high. For example in Nigeria broadband costs were around $2,000 per year, compared to an average per-capita GDP rate of just over $1,000. South Africa had the highest broadband costs of Ovum’s sample, with the annual costs of some services clocking in at a staggering $5,000 per year – and its average GDP per capita is under $6000. According to Ovum – this is three times as high as the rest of the world. Compare this to the UK, where my home broadband costs less than $400 per year.

This cost disparity needs to be addressed, and hopefully will be a topic covered in this week’s Broadband Commission for Digital Development meeting in New York. They are producing a report, which will be available shortly – I’ll report back when I’ve read it.