Archive for the ‘Interesting stuff’ Category

Big spenders compromising public IT spending?

My Futurity colleague Steve Costello points our that for some public sector CIOs the need for power (i.e. being a big spender) is more important than looking after the public purse. Here’s a post he wrote….

An interesting paradox was reported in the UK IT press recently, when one of the UK government’s Chief Information Officers revealed that if he cut his IT spending by too great a sum, he would be excluded from an informal “club” of top purchasers which has a significant influence on informing cross-departmental policies and procedures.

The concept of a group of the biggest spenders getting together to share best-practice is no bad thing. Those with the biggest budgets will have the greatest experience of a number of diverse technology projects, and sharing what works and what does not could ease the implementation procedures for other departments embarking on separate, but similar projects. But basing this on purely on spending is something of a falsehood, as noted by the executive in question — Phil Pavitt, Chief Information Officer of HM Revenue & Customs: “So here I am, relieved of my ability to influence government’s ability to purchase if I am clever and do my job. It is one of the most perverse things that I have heard”.

Clearly there are benefits that come with scale, especially with regard to negotiations with external suppliers, which can lead to reduced costs for large projects. But at a time when public sector spending is in the spotlight, the idea that a department could be compromised by reducing costs by too large a sum seems ludicrous. While there was no suggestion that departments were artificially ramping costs, there is a question mark over the incentives for delivering significant cost savings.

There is also the potential for ego to come into play among the civil servants involved. If membership of an exclusive “club” is based on the size of your departmental wallet, then there is little or no incentive to surrender part of your budget in the name of improved efficiencies and cost savings. But what is created is a group of senior IT executives who have the potential to exert their influence across government departments and IT activities who also have a common lack of interest in reducing spending.

Silicon.com reported that Pavitt is responsible for the UK government’s largest IT outsourcing deal. Its £9.75bn Aspire project involves some 240 suppliers, which “can cause headaches for the taxman’s IT department”. It was reported that the department had had to undertake some work internally which should have been carried out by external partners, resulting in the department paying twice for specific tasks. Pavitt also said that no outsourcing contract should be larger than £100m, because “£100m is never £100m – in an £100m programme people forget why they started and the people responsible at the outset are rarely there at the end”.

Research firm IDC recently forecast that government IT spending in Western Europe will increase from $56.6bn in 2008 to $68.5bn in 2013. It noted that the UK is the highest spender, followed by Germany, France, Italy and Spain.

Steve Costello.

iPad is not on my wish list

This will probably come back to bite me….

I love my iPhone, it’s indispensible. I run with it (tracking my distance and speed), i’ve used it when i’ve been lost in the mountains, i’ve checked train times, used maps, watched TV episodes when I’m on the treadmill in the gym, search recipes in the supermarket, found recommended cocktails when wandering around the West End, and listen to audio books on the Tube. I’ve even used it to have multi-way, international Skype conferences while I’m stuck in a service station on the M1. It’s properly integrated with out MS Exchange, so i have pretty seamless communications.

For me, its the personal and portable nature of the iPhone which has become indispensable – and i think augmented reality apps (when mature) will entrench the addiction even further.

So what of the iPad? Its seems to me predominately a device for using at home – although yes it would make a great accompanyment to a long haul flight if the 10 hour battery life for video playback is a genuine.

So what would I use the iPad? Which of the dozens of location and office productivity tools that i have on my iPhone will be useful on a tablet that spends most of its time in the living room?

I’m sure that the enduringly innovative app developer community will prove me wrong, and before you know it there will be a plethora of compelling and addictive iPad apps – but it seems to me that the most likely use of the iPad in my home will be the web and possibly TV series. I already purchase TV through the iPhone and connect to my giant plasma screen using an AV out cable so that’s not nessarily a new feature. The iPad doesn’t have HDMI either. Or USB. And its 4:3, so not great for most of today’s video content.

And so to the Web – the Web that requires so many plugins and updates that allow you to view the broad spectrum of file formats. Like Flash – the iPad does not offer in-browser Flash. Kind of dumb in my humble opinion.

Apple in its rather closed, limited environment, would rather that you were a viewer or consumer of the Web rather than a contributor to it, they would rather you purchase your leisure time through iTunes than finding you pleasure spread throughout the four corners on obscure site. I cannot believe that the iPad will offer me a sufficiently flexible and rewarding experience as my £500 laptop, with which i can download all manner of content and plugins. My cheapo Dell Vostro is light enough, with a long enough battery life, to support most of the living room browsing I need. A Windows tablet would probably do the trick if i really wanted a tablet. Or maybe the new Chrome OS ultra-mobile PCs.

So for me, the iPad is just a little bit too much. Just like the Touch, and the Apple TV. A profitable niche perhaps, but unless you are a Mac lover (I’m not), the tablet in my living room will need to be a lot more open than an iPad.

There are some more objections here: http://technologizer.com/2010/01/27/my-first-25-questions-about-apples-ipad/ and this wonderful sanitary towel courtesy of failblog.

Full-absorbent iPad

@stewartbaines

Tide turning on UK tech innovation?

After years of gnashing teeth about the brain drain of innovators out of the UK, it appears that the tide may be turning. A recent article in Reuters claims that international technology entrepreneurs are in fact choosing the UK, with London and Cambridge proving particularly popular. It quotes someone from the OECD saying that the “UK is now well placed in Europe on a number of indexes measuring factors like taxes, red tape, the dynamics of internal markets and how they are connected on the world stage, and the ability to access a qualified workforce.” The article also points to a review by the Legatum Institute, that places the UK 2nd in the world in “Entrepreneurship and Innovation”. Good news indeed, particularly with our esteemed bankers all threatening to take their expense accounts to Geneva.

Why is broadband speed important?

In the mainstream media, there is still far too much rubbish, lies and misinformation about technology. Too many pundits who fail to question what they are being told.

There was a classic example on Radio 4′s Today Programme  - a discussion on why 3G service in the UK is so disappointing and patchy. While Peter Cochrane, one time CTO of BT, did make the occassional relevant point, such as why O2 has a poor network***, he also blamed poor 3G network coverage on clustering. Apparently kids sit around coffee shops, simultaneously watching the same video on their individual mobiles. This, apparently, is the reason for our collectively poor service experience. I’ll leave you to make your own conclusions about that. Check out the interview here at 7:13 on Friday 15 Jan: http://news.bbc.co.uk/today/hi/listen_again/default.stm

But it got me thinking about all the recieved wisdom about technology, all the rubbish masquerading as fact.

One of those is country league tables for broadband speeds. It may be interesting to know where the UK is – 26th apparently – but does this mean that we are really way down the list of broadband competitiveness, or indeed if broadband competitiveness has any baring on the digital economy? Does the relative position of where we a country is in the league table mean that somehow that its internet users are less evolved, that with 5mbps they do not operate on the same level of conciousness of citizens graced by 50mbps? Or does it mean that those with higher speed, more reliable connections simply are recipients of even more mass media channelled downwards through these fat pipes.

I love my fast broadband, I genuinely like the experience of BT Vision’s IPTV, and I regularly use BBC iPlayer and download games to my PS3, I use Spotify and spend huge sums on TV and music on iTunes. But will i be disappointed if in two or three years this isn’t a 50mbps or 1gbps connection?

My current 16mbps pipe is a conduit to mass media. Of course, that’s not so say that my internet experience is limited to this – quite the contrary, much of my working life is spent researching online, and I buy online in preference to visiting stores – but this does not need require a constant race for increased broadband access speeds. The impact of high speeds means that much of my Internet experience is now a sit-back rather than sit-forward experience. I watch, listen and play much more now than read and browse. Any rich media I want, it’s on demand. And i can’t help thinking its a little addictive, and that i’m spending less time discovering and learning. So tell me now – what does broadband competiveness means to the digital economy? It means more supine people, able to consume media in more ways, more often. Hardly enlightened! So why do writers, consultants and politicians continue to bang on about the need for broadband competitiveness without thinking about what it means?

Footnote:

***O2′s lower GSM spectrum band – 900Mhz – means it had quite large cell sizes originally. The high spectrum of 3G – 2100Mhz – needs smaller cells sizes, and therefore more of them. O2 is still in the process of trying to acquire additional cell sites rather than using just the GSM sites it already has, a process known as infill. This may have been fine if it wasnt for the boom in mobile apps and content created by the iPhone, which has taken O2 by surprise. The shear volume of data traffic generated by apps and content has highlighted another weak point – backhaul. Even when there is sufficient wireless capacity, many cell sites do not have sufficient capacity to bring the traffic back to the core network. That’s why as an iPhone user you are offered free access to BT Openzones – its cheaper for O2 in the short term to pay BT to backhual its apps and content over WiFi. More backhaul is being provisioning but at the moment, it can’t keep pace with demand.

Two-tiered answer to aural hell

I’d always imagined the nasty broadband monopolies would be in the vanguard of a two tiered internet. But no, sitting in the pretty lame Diner restuarant in Islington I realised it was the little folk appealing for some traffic prioritisation (of sorts). Pounding out of the restaurant’s speakers was All80sRadio, a streaming services comprising tunes that for a certain generation are a crime against humanity (think Bonny Tyler). Anyhow, All80sRadio appealed for fans of the internet radio station to go along to http://www.all80sradio.com/support.htm an donate via Paypal to support their development. In return, donors would be given the secret URL of where there is a high-quality stereo stream, rather than the lower quality coach class. Bonnie Tyler in stereo? Enough to make my hotdog sag.

How businesses can get more from social networking

Here’s an extract of an article that Simon Marshall and myself wrote last week for Orange Business Services on their Orange Business Live blog…..

Social networking usage in the workplace has gone through the roof as Generation Y employees tap into social media such as Instant Messaging, Twitter, Facebook, SharePoint and WordPress to interact with colleagues, partners and customers. As enterprises explore the legitimate use of social networking tools to gain customer intimacy and improve relationships, there are a number of factors that can make deployment more effective

Corporate social networking usage has grown out of message boards, Lotus Notes and intranets and is embracing collaboration tools and the social Web to increase productivity and profitability.  More corporates are using social networking as a response to the rise in globalization and dispersed workforces, and as a way of opening access to business-critical skill sets and information. But, there are a number of reasons why corporates must focus on achieving specific, measurable objectives in a corporate-created social networking environment that encourages positive rather than negative results.

Firstly, there’s significant evidence that social networking sites blur the lines between business and personal relationships. Although this might cause inappropriate behavior as personal lives move into the workplace, it’s more likely to cause ethical dilemmas for staff and exposure of valuable corporate brands to the vagaries of individuals or user groups. Companies can therefore struggle to delineate what social networking use is appropriate for their staff without over-reaching and denying access altogether to common tools such as Web browsers. There is some evidence to suggest that Web-browsing decreases productivity, but most firms deem it fair to allow access to a variety of Web sites and social Web applications such as Facebook, LinkedIn or Plaxo during work hours.

Who owns social networking within the organization?

Secondly, firms can fail to effectively deal with this situation because no one corporate discipline fully ‘owns’ social networking. Sometimes the IT department has control, sometimes Human Resources oversees this function. In practice it’s best to place the technical management of the social networking domain with the IT department, but have Human Resources, Sales or Marketing report to the CIO or CEO on the business benefits of such tools. IT and the CIO must meet regularly to ensure that tools are not being misused and to maintain a common fair usage policy for all employees. Problems commonly arise where listed firms must communicate material statements to their shareholders first, but run the risk of overzealous employees doing their job for them and releasing information to the general market illegally.

Finally, firms can struggle to devise a system that measures ROI. This can stem from a lack of clear objectives for the use of social networking tools. Although interaction with customers and partners is relatively straightforward to rationalize, companies must define their own measurement system that places value on employee-to-employee interaction if they are to derive full productivity benefits. Understanding how social networking tools can be used to boost discrete corporate functions helps to define who uses which applications, and with what end result.

Common internal uses include live communication and interaction based on presence applications; staff training, mentoring and performance monitoring; project collaboration; information sharing; knowledge management; social mapping for succession planning and unified communications. External uses include public relations and marketing products, events, ideas and new services; corporate social responsibility dissemination; market or competitive research; staff productivity; recruitment; project management.

Best practice for social networking

In an ideal world, the best way to tackle the challenges of introducing and benefitting from social networking is for corporates to build their own social networking framework that includes all the productivity tools employees need without recourse to them using their personal tools at work. Software developers such as JiveYammerSocial TextYourMembership.comSelect MindsSocialGOWackWall and Ning offer different approaches.

Industry heavyweights such as the Cisco Collaboration platform provide options for big multinationals that include telepresence, unified communications and customized Instant Messaging options. Google Wave offers a centralized Web resource for collaboration across text, video, and document creation and sharing that provides an interactive record of social networking sessions.

In order to properly deploy any social networking system, best practice dictates that:

  • There be a plan in place to monitor and mitigate potential reputational risks associated with inappropriate social networking site usage
  • The divide between a right to know what employees are expressing online with their right to retain privacy is mitigated, and kept in context by helping them understand appropriate usage
  • code of ethics should be maintained and updated regularly, such as this one from Marks & Spencer
  • Discussion of the use of social networking in the corporation must be elevated to the board level, as it is a strategic issue.

How social media adds value

  • Organizational and geographical boundaries are bridged, with corporate information and discussion taking place on central, shared resources such as blogs and wikis, rather than on email or on the phone
  • Teams can easily find the information they need, because social networking adds context, tags and social bookmarks to data that helps others find it more rapidly
  • Employees with specific skill sets can easily connect with co-workers through user profiles and expert searches, and gain information that helps them do their job more productively.

Social media business leaders

  • Best Western sponsors ‘On The Go With Amy,’ an evolving travelogue
  • IBM Bloggers are encouraged to post to the site
  • Coca-Cola employee Phil Mooney blogs on Coca-Cola Conversations
  • Ford has pioneered Social Media Press Releases to communicate news using a variety of formats
  • Kodak has dedicated a whole site to the development of social interaction with potential customers called 1000 Words.
  • …As does Johnson & Johnson
  • The New York Times has launched TimesPeople Beta, its social networking community
  • Starbucks is currently asking its customers how to run the company, through My Starbucks Idea
  • Suppository brand, Anusol, has launched a Facebook community
  • MTV has extended its brand into the lives of viewers by offering an online interactive resource called Think MTV that deals with social issues.

The full article can be found here

Predicting the future and getting it wrong

Many years ago I was a budding Futurist (not an Italian painter), someone who supposedly could facilitate groups through a process of imagining their own futures in whatever area of specialist industry they work in. I learned tools like Delphi and scenario planning. Admittedly, I wasn’t very good and so carried on being a writer….but the future still fascinates and daunts me in equal measure.

I’ve written many columns over the years about technology innovations and trends that would change the way we work/travel/make fun etc. The timescale is usually a couple of years. Looking back through this archive of deadlines missed (isn’t Google great for finding those articles you wish were buried), some technologies are finally taking hold. I first wrote about M2M in 2002, and while the there are tens of millions of connected devices in operation today, its not the billions I expected.

But does it really matter if you get the timescales wrong? (Admittedly, it does with catastrophic events like climate change) What’s important are ideas. So here are a few of the standout tech memes for the next 10 years, even though some are already 10-20 years old. Maybe their time has come…

Could you recommend some other prophecies and memes for the Tens?

IPv6 – what is it good for? Absolutely everything…

From a post we’ve just written for Orange Business Live…..

IPv6 has been talked about for so long without widespread adoption, you might be forgiven for thinking that it is a solution in search of a problem: but nothing could be further from the truth. Vint Cert, co-creator of TCP/IP and currently chief Internet evangelist at Google, recently reminded us that the IPv4 addresses will run out next year or early in 2011. Its not just computers, servers and mobile devices that are gobbling up all of the existing address space: increasingly devices like the Amazon Kindle, M2M sensors and TV set-top boxes are searching for their own address.

IPv6 enables a whole spectrum of new applications across several vertical sectors. For example, cars using IPv6-enabled sensors could know, in advance, about traffic threats on the road, patients can be monitored in real time by their doctor and businesses can manage their supply chains and optimize them for maximum efficiency.

As well as allowing objects and sensors to interact with the world around them, IPv6 applies some very specific network control advantages that enhance the experience of anyone using them. Primarily, IPv6 is built to be more robust than its predecessor and this is apparent in its ‘always on, real time’ traffic delivery capabilities. Another IPv6 advantage is its support for more robust ad-hoc networking support where objects and sensors in different geographies could be moving on and off the network at any given moment, such as during a war or disaster recovery.

Network operators such as Orange have begun rolling out IPv6 support by upgrading their networks in advance of the proliferation of devices that will have their own address and a more interactive purpose in life. Industries including healthcare, automotive, manufacturing, environment and transportation are best positioned to take advantage of the efficiencies that IPv6 brings.

To read our top 5 applications, go to the Orange Business Live blog: http://blogs.orange-business.com/live/2009/11/top-5-next-generation-apps-for-ipv6.html

Bikes grow on trees in Japan

Long fans of automated vending machines for just about everything and unusual parking arrangements, the Japanese have come up with yet another technological solution to a long-standing problem in cities – where to park your bike safely. In Japan apparently they have a big problem of bicycles being parked ‘illegally’, so they’ve come up with an idea for an automated bike store, as described in this Guardian video: Bike tree. Basically you buy a season ticket for the facility, tag your bike, and use a smartcard to store and retrieve it. The manufacturers of the solution – a steel company bizarrely – outline their idea here.  Could be worthwhile investigating in London, where a couple of train-based bike stores are already emerging, such as the one at Finsbury Park, which can store 125 bikes. Compare that to the nearly 6,400 bikes that can be stored in the Kasai Station ‘Cycle Tree’ in Tokyo!